# CoServ > CoServ GOOGLE RUSH HOUR REWARDS PROGRAM AGREEMENT Welcome to the Rush Hour Rewards Program offered by Google LLC Google The Rush Hour Rewards Program a Source: https://support.renewhome.com/en_us/coserv-SJN8_O_cll Last updated: 2026-08-06T23:50:11.139Z # CoServ ## GOOGLE RUSH HOUR REWARDS PROGRAM AGREEMENT Welcome to the Rush Hour Rewards Program, offered by Google LLC (“Google”). The Rush Hour Rewards Program allows you to take advantage of a program that your electric utility company, gas utility company, or other energy company, including their third-party contractors or agents (any and all of those entities collectively referred to here as your “Utility”) offers for adjusting your energy consumption during critical hours. Under the program, your Utility notifies Google of the existence of a Rush Hour Rewards event, causing Google’s servers to remotely inform your Google Nest thermostat (“Nest Thermostat”) to automatically change the temperature setpoint in your home on that day, without any manual intervention by you. You may override this temperature setpoint simply by turning your Nest Thermostat to a different temperature or by using the mobile or web application you regularly use with your Nest Thermostat. As a Nest Thermostat owner, you are eligible to participate in the Rush Hour Rewards Program if you: * are the residential electricity or gas service account holder at your Utility; * have an 802.11 wireless (Wi-Fi) network at your Utility service address; * have an active Google Account linked to your Nest Thermostat; * meet any separate requirements set by your Utility; * accept these terms and conditions. Generally, in order to participate in the Rush Hour Rewards Program for any incentives your Utility offers during the summer season, your Nest Thermostat must be controlling an air conditioning unit at your Utility service address, and in the winter season, your Nest Thermostat must be controlling either a heat pump or a heating system, which uses electricity or gas as the primary source of heat at your Utility service address. Your Utility may have additional specific requirements. Your Utility, Denton County Electric Cooperative, Inc., d/b/a CoServ Electric, has contracted with Virtual Peaker, Inc. to manage its program under the Rush Hour Rewards Program. When you accept these terms and enroll in the Rush Hour Rewards Program, you are also accepting the terms and conditions of Virtual Peaker, Inc. and your Utility (together your “Utility Program Terms”), which are located here: [https://coserv.canto.com/direct/document/oflc6nag2142ncafak5udr4061/ZHW-OKCrlEoFJM2yHGHVUWFRR8g/original?content-type=application%2Fpdf&name=CoServ-RHR-Terms-and-Conditions.pdf](https://coserv.canto.com/direct/document/oflc6nag2142ncafak5udr4061/ZHW-OKCrlEoFJM2yHGHVUWFRR8g/original?content-type=application%2Fpdf&name=CoServ-RHR-Terms-and-Conditions.pdf). If Denton County Electric Cooperative, Inc., d/b/a CoServ Electric or Virtual Peaker, Inc., changes their terms and conditions under the Rush Hour Rewards Program, you may need to accept their new terms, but these Google Rush Hour Rewards Program terms will remain in effect until Google notifies you of a change. By enrolling in the Rush Hour Rewards Program, you agree that Google and/or its third-party contractors or agents have permission to access your Nest Thermostat and use your Thermostat Data (as defined below) to offer, enable, manage your participation in, provide support for, and improve the Rush Hour Rewards Program. Any additional Nest Thermostats installed at your Utility service address will be automatically enrolled in the Rush Hour Rewards Program. You agree that Google can share information related to your Nest Thermostat with its third-party contractors or agents and your Utility as needed to offer, enable, manage your participation in, provide support for, and improve the Rush Hour Rewards Program. The information Google can share consists of your name, email address, service address, Utility account number, Nest Thermostat serial number, activation date, Google Account status, runtime data, temperature and humidity sensor data, set-points, device usage and technical data, and details related to your program eligibility, enrollment and participation, including any decision you may make to opt out of the program or to delete your Google Account (collectively, “Thermostat Data”). Any decision you may make to opt out of the program or to delete your Google Account will result in the automatic termination of your enrollment in the Rush Hour Rewards Program. Please note that if you unenroll in the middle of a season, you may no longer be eligible to receive incentives offered by your Utility. Your enrollment in the Rush Hour Rewards Program will depend on your Utility approving your application. You understand that your enrollment request may be declined, or your enrollment terminated, if you do not satisfy eligibility requirements, if the information you submit in connection with the Rush Hour Rewards Program is not accurate, or for any other reason. Your request for enrollment is voluntary and optional, and you are not required to be enrolled in the Google Rush Hour Rewards Program to use your Nest Thermostat. You acknowledge that Google is not providing you any compensation or other financial benefit for participating in the Rush Hour Rewards Program and that any incentive or compensation to you will be provided by your Utility. You release and hold harmless Google and its third-party contractors and agents from any liability, claim, demand, cause of action, damage or expense resulting from your participation in the Rush Hour Rewards Program. These Google terms and conditions, together with your Utility Program Terms, form your agreement to participate in the Rush Hour Rewards Program. This agreement becomes effective when you submit your enrollment request and will continue until your participation is terminated. In addition to these Rush Hour Rewards terms, you are subject to Google’s applicable policies and terms listed [here](https://policies.google.com/). To unenroll and cancel your participation in the Rush Hours Rewards program follow the instructions outlined [here.](https://support.renewhome.com/en_us/sign-up-for-rush-hour-rewards-and-manage-participation-HyF0MRoueg) * * * [Terms & Conditions](#first-foot-note-5-0)Nest Renew is powered by Renew Home in partnership with Google Nest. Refer to [Google Terms of Service](https://policies.google.com/terms?sjid=6387888735770512967-NC), [Nest Additional Terms of Service](https://support.google.com/product-documentation/answer/9327735?hl=en) and [Google Privacy Policy](https://policies.google.com/privacy?sjid=6387888735770512967-NC). [Terms & Conditions](#first-foot-note-6-0)Rush Hour Rewards is powered by Renew Home in partnership with Google Nest. Refer to [Rush Hour Rewards Terms of Service](https://support.renewhome.com/en_us/categories/rush-hour-rewards-terms-and-conditions-Bkf48Bqpxl) and [Google Privacy Policy](https://policies.google.com/privacy?sjid=6387888735770512967-NC). [Terms & Conditions](#first-foot-note-7-0)Additional features and offerings, such as Energy Provider linking, are provided by Renew Home. Refer to [Renew Home Terms of Service](https://legal.renewhome.com/terms-of-service) and [Renew Home Privacy Policy](https://legal.renewhome.com/privacy-policy).